VPS Hosting Review - ServInt

You know, over the past 8 years I have been through at least 10 different web hosts.  This is partially my fault - I’m an extremely picky customer.  I demand that a company has excellent customer support and maintains all of their guarantees, namely uptime.

I can say after all of these years, I have finally found the best company I’ve ever had the pleasure of dealing with.  ServInt is a small (in number of employees) VPS-only web host who maintains the best business model anyone could ever ask for.  They have been around since 1995 and have a spotless track record.  Their servers are incredibly reliable and I have not had a single outage since I started using them.  Their prices are extremely reasonable starting at only $50/mo which is still an excellent package including 1 GB burstable memory, half a terabyte of transfer, 15 GB of storage, and 4 dedicated IPs.  Both storage and transfer quantities are easily upgradable and are both extremely reasonable in price.  All packages get root access and free backups in case of an outage or user error on the admin’s part.  Cpanel/WHM or Plesk is also included at no charge.

That being said, there are dozens of companies that can provide more for the same price.  What ended up selling me was their customer support.  I e-mailed their billing department before signing up for hosting and was amazed when a real human, with a name and personal phone-number responded to me.  She was extremely well spoken and went above and beyond what was required of her.

The next day when I signed up, I promptly received a turnup e-mail and went along my way setting up various sites on the new VPS.  I almost had a heart attack when a customer service rep called me and asked if he could assist with migration or any software installation.  I was floored.  A proactive phone call from a hosting company?  Amazing.

Customers are given the standard panel for billing, support tickets, and other miscellaneous services but are also given access to a forum.  Not a dead, useless forum - a lively, active forum.  Other customers regularly discuss their experiences and collaborate with ServInt (not just talk one-way) to solve problems and talk about hosting technology.  Not only does customer support and their NOC staff post on these forums, but the CEO himself frequents the forums and regularly contributes to discussions.  Now thats different!

This wasn’t endorsed in any way by ServInt but they are running a truly excellent business and they deserve to be recognized.  They are by far the most personal hosting company I have delt with and I recommend them to anyone looking for a VPS hosting solution.